Privacy Policy & GDPR

LOSTIGO documents the condition of a physical item at handover. This policy explains what data we process, why and your GDPR rights.

Last updated: 12 August 2026

1. Controller

The controller of LOSTIGO is Sport group d.o.o., Osojnikova 4, 2000 Maribor, Slovenia · Registration no. 9639861000 · VAT ID SI72133449. Privacy contact: info@lostigo.com · +386 41 580 250.

2. Data we process

account and contact data;
photos, video and files uploaded to a handover;
item, recipient, comment, date, time and GPS location recorded when the handover is created;
AI visual-analysis output;
recipient confirmation data;
technical and security logs.

3. Purposes and legal bases

providing the service and performing the contract;
creating, storing and displaying handover records;
AI analysis when selected;
security and abuse prevention;
legal obligations.

4. AI and infrastructure

We may use external hosting, storage and AI providers only as needed to provide the selected function. AI output assists documentation and is not a professional appraisal.

5. Retention

Records are retained according to the storage period in your plan unless longer retention is required by law, security or an active dispute.

6. Your rights

access and information;
rectification;
erasure where applicable;
restriction;
portability where applicable;
objection;
withdrawal of consent;
complaint to a competent supervisory authority.

This page provides the working legal framework for LOSTIGO. Mandatory consumer and data-protection law always prevails where applicable.

FOR SELLER / RENTAL BUSINESS

Create a handover

Create the condition record, add photos or video, then send a secure QR code or unique link to the recipient.

Create handover

A basic handover works without registration. An account is used for dashboard history and business features.

FOR THE RECIPIENT

Confirm receipt

If you received a LOSTIGO QR code or link, open it, review the condition and confirm receipt or add a comment.

Use the QR code or unique link you received.

No registration. No app.