LOSTIGO · Sport group d.o.o.

Refund & Withdrawal Policy

Nothing here limits mandatory consumer rights.

Last updated: 12 August 2026

1. Subscriptions

You may cancel a paid subscription before the next billing period. Access normally continues until the end of the period already paid for.

2. 14-day withdrawal right

Distance contracts generally include a 14-day withdrawal right subject to statutory exceptions. Special rules apply when a digital service starts immediately with the user's express consent.

3. Technical errors and duplicate charges

If you were charged twice, charged the wrong amount or a paid function was materially unavailable because of our error, we will review the case and provide a refund or credit where appropriate.

4. Requesting a refund

Email info@lostigo.com with your account email, purchase date, plan or transaction reference and a short explanation.

5. Business plans

B2B, API, white-label and custom services may be subject to separate commercial terms.

This page provides the working legal framework for LOSTIGO. Mandatory consumer and data-protection law always prevails where applicable.

FOR SELLER / RENTAL BUSINESS

Create a handover

Create the condition record, add photos or video, then send a secure QR code or unique link to the recipient.

Create handover

A basic handover works without registration. An account is used for dashboard history and business features.

FOR THE RECIPIENT

Confirm receipt

If you received a LOSTIGO QR code or link, open it, review the condition and confirm receipt or add a comment.

Use the QR code or unique link you received.

No registration. No app.