LOSTIGO · Sport group d.o.o.
Refund & Withdrawal Policy
Nothing on this page limits mandatory consumer rights that apply under EU law or the law of your country.
Last updated: 12 August 2026
1. Subscriptions
You may cancel a paid subscription before the next billing period. Access normally continues until the end of the period already paid for and then does not renew.
2. Single handover purchases
Where a single paid digital handover is purchased, performance begins when the user starts using the paid functionality, such as creating or storing the paid record. Mandatory withdrawal rules for digital services continue to apply.
3. 14-day withdrawal right
Consumers entering distance contracts generally have 14 days to withdraw, subject to statutory exceptions. If you expressly request performance of a digital service during the withdrawal period, a proportionate amount may be due for the service already supplied. Where law permits the withdrawal right to end after immediate digital performance, appropriate express consent and acknowledgement must be obtained before performance begins.
4. Technical errors and incorrect charges
If you are charged twice, charged an incorrect amount, or a paid function is materially unavailable because of an error on our side, contact us. We will review valid cases and issue a refund or credit where appropriate.
5. How to request a refund
Email info@surf-store.com with your account email, purchase date, plan or transaction reference and a short explanation.
6. Business and enterprise
B2B, API, white-label and individually negotiated services may be governed by separate commercial terms stated in the offer or contract.